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SAMnet Support

Welcome to the SAMnet Online Support Page. This page may help our internet access customers with common questions or problems.

If you're looking for your connection/browser information, click here.

If you need directions, phone information or office hours, click here.

Much of this area is a work in progress. If you encounter any problems, please e-mail us with the error message and the address by clicking here.

Home Page Setup - Here's all the information you'll need to activate your personal web space. Also included are instructions on setting up a counter, form mail, etc. For domain level accounts please Contact us directly for detailed instructions.

Web Hit Counter Setup- Here are the instructions on setting up a web hit counter.

Support Request Form - Complete this form if you do not find the answer to you question in the Knowledge Base or in the pages below.

Dialup Support

Mail Authentication - When accessing your SAMnet E-Mail using our National Numbers or SAMnet DSL service, you may have to re-configure your mail program to sent messages out.  If so, Click Here for Instructions.

Outlook Express Setup - If you require help on setting up Outlook Express to communicate with SAMnet's mail servers, check out this link.

Acceptable Usage Policy


Are you new to the Internet? Check out the Surf Guru to get answers on items like, how to download files, what's a bookmark, what's a url and more!
Are you using Netscape to browse the Internet Click here to get the latest and up-to-date software and help information for the Netscape Browser!
Are you using Internet Explorer to browse the Internet? Click here to get the latest and up-to-date software and help information for the Internet Explorer Browser!
Looking for help with your Windows OS? Click here to check out Microsofts Searchable Knowledge base to find the answers! If you're looking for the latest updates for Windows 98, Windows 2000 or Internet Explorer, Click here.
Need support for your Mac OS? Click here to find the information you need from the developers of the Mac!


2785 Boston Rd.
Wilbraham, MA 01095