06/28/00 Marianne Laliberte wrote:
Whoever changed the Web Mail to it's newest format... GOOD JOB!  I like it much better now - its easier to access messages and looks nicer also.

06/08/00 Brian Leupold wrote:
Just a quick note to tell you how much I like the new e-mail setup, VERY
NICE, keep up the GREAT WORK!!

06/05/00 Susan Bergeron-West wrote:
The new email interface... is just wonderful! Thank you for getting rid of the interm (and unnecessary) log on page. The new layout is absolutely elegant both in look and functionality. You just keep getting better in the short time I have used this site. Keep up the good work.

04/19/00 Linda wrote:
WOW BRIAN!!!!!!!!!!! You did it again.  Great job.  Really moving along since you worked on the computer.  As usual you did another terrific job and keep up the good work.  I always return.

04/14/00 Gary Senecal wrote:
Tony, you've been a great assistance and it was nice speaking and getting 
things done with someone that obviously cares. Thank you once again and I will look forward doing business with you again.

03/31/00 Leslie Wood wrote:
I LOVE your holiday touches!  Thank you for the great holiday pictures you give us to look at on the home page - I really like the Easter one!  What a nice surprise to click on and see some new and colorful pictures to look at!

03/31/00 Lauetta Smith wrote:
I am really enjoying your Easter Web Page, especially the Bunny.  Great.

03/31/00 Bob & Joanne Kudlay wrote:
The Easter page looks great.  Love the floating bunny!

03/31/00 Beth wrote:
Nice job on the Easter screen, I like it!

03/29/00 Bernie Michaels wrote:
Thanks for all your help, Aaron. It's nice to work with responsive folk who
know what they're doing and offer real service to their customers. It is
appreciated in today's world of indifference.

03/28/00 Jim Athearn wrote:
Tony, thanks a mil!!! I'm in with no problems now! Who would ever want aol with this kind of service!

03/08/00 Barry Stephens wrote:
SAMnet has been a stable, reliable ISP and my connect speeds have been consistently high. Keep up the good work and feel free to use me as a referral (via email).

12/07/99 Glenn DeBettencourt Sr. wrote:
I definitely am interested in reactivating my old account.....we've had so much trouble with our E-mail and our internet access.....I had Juno before, only for E-mail and never realized how bad it was until my wife could not receive her E-mail at all......we've had enough with the 'cheaper' provider....I guess you really do get what you pay for. So, yes.....I would like to return to Samnet. Thank you.

12/01/99 L. Moynahan wrote:
I have your website as my home page. It is excellent. One suggestion, an excellent search engine is encarta. I have done numerous reports using this. Maybe you could add this to your search engines.

10/19/99 Kathleen Blomstrom wrote:
Great screensaver, Thanks.

10/18/99 Jan wrote:
Just great fun1 I really enjoy visual and auditory suprizes. Keep them coming.

10/16/99 Sue Wood wrote:
Thanks Tony for noting address error - it was a typo, of course! Want to further commend you at SAMnet for a great Halloween page!!! Will you have one for X-mas, do you thing (secular, of course).

10/16/99 Bob Pease wrote:
I like your holiday home page. Think about Thanksgiving and Christmas. You are doing a great job.

10/15/99 Gene Laford wrote:
Man, oh man, just love your Halloween home-page entertainment! You guys make it all fun. Thanks, keep up the great fun!

9/22/99 Donna Fountain wrote:
Thank you Megan for your support on Wednesday evening. You were willing to stick it out after several phone calls. The reason for our original call was to report we could not get online. Thanks again for your persistence.

8/30/99 Tim White wrote:
Everyone at SAMnet give yourselves a pat on the back and continue to keep up the great work. You have the best ISP prices and the network is never down, never had a busy signal! Can AOL say that? Not in a million years!

8/24/99 Linda Dunn wrote:
GREAT SERVICE & STAFF. Once again I must praise Tony and especially Brian who helped me with some problems on my computer. They went out of their way to help me in every way possible. This to me is one of the best features of having Tony and his staff as a local provider. Just call or email with your problem and they are right there to help you. I must say THANKS ONCE AGAIN.

5/27/99 John Fletcher wrote:
Thank you for the exspeedient response.  I had received a call earlier and was impressed by the fact that I wasn't ignored, or put on the "back
burner".  You and you co-workers should be commended. I thank you again.

5/27/99 Melissa Lepage wrote:
I think the accuweather is a neat idea.  It is a quick way for me to check the weather instead of waiting to hear it on the radio (I don't watch t.v. too much). Thank you for adding it and thank you for the great service.

4/23/99 Brian McBride wrote:
Thank very much for your service, I have used IPS's across the country and your service has been reliable, consistent again and again--Thank you.

3/17/99 Dave Rosenlund wrote:
You guys are faster then AOL by far - even in MA. Should have changed sooner! Please let us know when we can change our VT account to you, thanks for your help.

3/16/99 Matt Cowles wrote:
Aaron, thanks for the EMAIL and the upgrade!!!!!!!  I finally had the time to install the driver/patch and get with the times, the V.90 times that is. Wow, does this make a difference.

3/04/99 Linda Dunn wrote:
I want to thank Tony and his entire staff for helping me so many times when I have run into problems and especially when I detected a worm and was able to take my box over and they fixed it for me.  I can't give enough praise to the entire staff as they are always there to help you no matter how big or small the problem is.  Can't understand people not going with this great team who is right at your beckon call and you don't get a busy signal.  KEEP UP THE GREAT WORK.

2/10/99 Dee Doucette wrote:
I'm very pleased with your service and want to continue  for another year. I recommend you to everyone who might have an interest to be on the Net.

2/9/99 Art Bohn wrote:
Thank you Aaron for the time and extra effort that you gave me with my problem, its people like you that keeps your company going.  Thanks
Again. Enjoy life - Have Fun.

9/24/98 Dan Post wrote:
No joke, the tech support with Samnet can't be beat!

9/14/98 Adam Yurkunas wrote:
I'd just like to thank everyone there for all the support you've given me since I got my computer. I'm still pretty new at the whole thing and you guys have been really helpful when I mess up.  So again, thank you for all your help and friendly service. Keep up the good work.  :-)

9/10/98 Ray and Sandy Dodson wrote:
Just wanted to say thanks a million for fixing my computer so quickly the other day. Never knew what I would miss until it stopped working, thanks again, but then you guys have been great to us since we joined that's why we took the membership for a full year.

9/02/98 Chris Cronin wrote:
I do like the new website especially that little window with the message in it. It looks great. I have always liked the search feature and webmessaging. I have never had problems FTPing stuff to my site, no busy signals or shutdowns. Keep up the good work. Tech support is helpful. Thanks for not making us inexperienced folks feel stupid.

8/26/98 Ray Higney wrote:
Just want to let you know that I am very pleased with your internet service, it is very good.

8/19/98 Jim Royce wrote:
Impressive Web Page... I think the revised webpage provides a more professional image for SAMnet. One that matches the level of service. A very satisfied SAMnet user.

8/17/98 Bob Pease wrote:
You guys are doing a great job and I like the new set up. SAMnet is a great provider and I recommend you to everyone. I am bringing my daughter in to talk about buying a computer and she will go samnet for sure.

8/16/98 Timothy White wrote:
I really like the new look you have given the SAMnet page. It is easier to navigate and loads faster too. Keep up the good work! A happy Samnet user.

7/02/98 Timothy White wrote:
Hey everyone at Samnet. I would like to thank all of you for having a great internet service. When I first signed up for Samnet you were a small little hole in the wall ISP now 6 months later you have almost trippled your capacity and added 140 phone lines. I used to have America Online as my ISP (AOL) but they just didn't cut it. You people at Samnet care if we get busy signals. Well I want to say keep up good work and thanks again. A happy Samnet user.

7/01/98 Ed Wojtowicz wrote:
Hi: I am enjoying using Samnet and would like to extend my thanks to Bob Dumas for recommending your services. Now I can refer you to my friends that are new to the internet. Many thanks.

6/22/98 Paul & Lucy Lariviere wrote:
I am very pleased with your service, and will be there tomorrow or Wednesday to give you more money for the next billing period. Thank you VERY much!

4/22/98 Blaine Carlson wrote:
We are now connecting at 46,000 really nice speed. Our daughter in PA only gets 26,000 from a 56k modem.  Thank you for all your help and rest assured that we will still connect to Samnet from time to time, you have a nice home page and should be proud of your business.

4/16/98 Wayne Hearn wrote:
We have had SAMnet for one week and are very happy with it. We have had several friends at our house and they have tried it and have either joined or are going to join. I would also like to thank you for all the support and help you gave us in our hookup.

3/28/98 Chuck Thompson wrote:
I switched from aol to SAMnet. It's great not getting tons of junk mail and only found a busy signal once. Love the 56k service. Keep up the good work.

01/21/98 Brian Hamill wrote:
I'm glad I got onto a local server....you people have taken care of any problems I've had and the price is right.

01/6/98 Bob & Jane Boyle wrote:
Well you did it again!! Thanks for fast and quick response to yet another special request.   Every time I call, I get to meet  yet another one of your fine staff members who, like the last one, is knowledgeable, friendly and more willing to help me.  Great Job People...  Keep up the great service!!

12/31/97 Robert Pease wrote:
Your service is great and I am glad I am with you.... I make it my business to recommend SAMnet every chance I get.

12/26/97 Bob and Jane Boyle wrote:
Thanks so much for this benefit that we were not aware of.  We are enjoying this new found freedom with the email and access to the internet. We hope you had a Merry Christmas and we will see about sending you more people. Your class was very informative.  Thanks.

12/25/97 Rick Stamm wrote:
I am glad to refer clientele to your service.  We are very satisfied, and the times that I have had reason to call, you folks have been most helpful and patient. 

12/21/97 Paul Cook wrote:
Just wanted to let you folks know that the new number works great!!!! Before, whenever I connected, it was almost always at 24000. Now every time I use the new number, I connect at 31200...  Just wanted to say thanks again.

11/21/97 Tom D'Andrea wrote:
Thanks for all your help. Best Internet Server I have ever encountered! Two thumbs up is not enough!

10/19/97 Nancy Graham wrote:
I have been on-line for about a month now and have been browsing and sending e-mail. This is the first time I am reading "Feedback". So this is my chance to say "Thank You" in print for all the help, especially Aaron. The first week of the initial set-up seemed to be a nightmare, but the guys at SAMnet turned it into a dream. The time, determination and knowledge makes SAMnet an "Exceptional" service provider. Keep up the Great service.

09/23/97 John Moore wrote:
I will be moving to Florida as of Oct 1,1997. Would you please terminate my service as of that date. Your service has been excellent and when I return next summer to Wilbraham I will call you and resume service. Thanks for your service and support.

09/11/97 Mary Ellen Barker wrote:
Just wanted to say thank you to John and Dave and Aaron for all their help getting us back on-line and for the help they gave me in reconfiguring my system so I could get some important faxes and emails out yesterday! Thanks!!!!

08/31/97 Emy Shepherd wrote:
Just had to add another comment to the one I made awhile back: I was at a workshop in Boston with nearly 50 computer literate people, most of whom had email addresses. One of the computers in the room had internet access. Thank you for Web Messaging -- I was the only one with access to my email -- they were all envious!

08/28/97 Dave Xanatos wrote:
I've been using this service for a while now and I really find it useful. Beyond that, I find your whole setup to be very impressive. You guys do stuff right. I've got more clients in the near future for you as well. They all seem to like you too.

Fred & Judy Usher wrote:
As you can see, we have resolved our problems with our net connection. We would like to thank everyone at SAMnet who helped answer our questions, and help us get our system squared away. Thank you all.

07/25/97 Bob Frydryk wrote:
Thank you for straightening out my mail account. It seems to be working fine now. I briefly looked over "Web Messaging" and it looks like something that will be very useful. Thanks again for your help, and keep up the good work.

07/25/97 Francis Lamoureux wrote:
I appreciate that you have added the WEB MESSAGING service to SAMnet. Now I'll have access to my e-mail wherever I am in the country - or in Europe. Thanks!

07/16/97 Tom O'Neil wrote:
Thank you for your services, they have been exceptional!

06/23/97 Dan Ferreira wrote:
I just purchased service today and already I've noticed a considerable increase in speed. Really all I'm trying to say is "Yes!!! NO MORE LAG". My previous ISP was lagging really bad and I couldn't even pull down a page. I think I've found my new home.

Jim Royce wrote:
I would like to say that I am very happy with SAMnet, not having one problem yet. We know that AOL can't say that. Plus I like the localized touch that you add. Keep up the good work.

06/19/97 Emy Shepherd wrote:
When I had a problem after 8:00 tonight, a phone call reached a human being who not only was able to solve the problem, but stayed until he was sure it was solved. I really appreciate the extra level of service.

06/18/97 Michael Jackowski wrote:
We've enjoyed the service provided through your donation to Big Brothers/Big Sisters of Hamden County. Our purchase of your service through their fundraising auction was worth the price. I'd like to take this opportunity to renew your service.

01/13/97 Dr. George Langlitz III wrote:
I would like to take this opportunity to thank you for your excellent service you have provided me. As always, you were there for tech support when I needed you (even on Sunday), unlike those Internet Giants, AOL, MCI, MSN, etc.

Debbie Michael's wrote:
Thank you for your assistance with my computer problem this morning. Went into my computer and uninstalled the offending program. Thanks for the value added service.

11/23/96 Sue Rigney wrote:
I would like to take this opportunity to thank you for your excellent customer service. From my initial phone call, looking to either update my son's computer or purchase a new one, your total commitment to the customers need is something not found in our local department or specialty stores. Prompt returned phone calls, knowledge of the industry, competitive prices, and a non-pressure atmosphere are definitely the reason I will highly recommend " Software and More" to anyone in the market for computer products or a new system. Your new Internet service is wonderful. In my sign on experience, you went above and beyond, earning without a doubt the installation fee. The communication on line, and genuine concern for the customers satisfaction has earned a **** + rating in my opinion. Thanks again.

Steven M. Bearse wrote:
Thank you for all your help and patience. Your service and personal attention goes above and beyond any other service provider I have dealt with. One can definitely see the advantage of going with a local internet service provider, and specifically SAMnet, after dealing with you for a couple of weeks. Keep up the good work.

To add your 2 cents... Goto our Feedback Form.

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