SAMnet - Billing Procedures - 56k v.90 k56flex ISP Direct Internet Access and Hosting. Serving the 413 area code of Western Massachusetts from Wilbraham. Local Access from wilbraham, springfield, east longmeadow, longmeadow, greenfield, northampton, easthampton, hampden, chicopee, west, westfield, agawam, palmer, monson, brimfield, belchertown, hatfield, amherst, montague, southwick, holyoke, hadley, south, granby, etc.

SAMnet Billing Procedures for:

Personal Accounts and
Business Accounts

Because there appears to be a few customers who do not understand our billing procedure, we will redefine the available options.

Monthly credit card billing is where your credit or debit card is automatically charged, usually the last business day of the month. This is the only monthly billing we accept.

Quarterly billing is offered as a convenience to our customers and we are one of the few ISP’s offering this payment option. Quarterly billings usually go out at least 2 weeks prior to the due date (Due date is the 1st day of the new quarter). This is based on a calendar quarter (January, April, July, October).

Annual billing is again based upon a calendar year, payment is accepted using credit/debit cards, check or cash. Because this involves an annual prepayment we discount 2 months from the invoice (Ie. monthly billing rate is $19.95/mo. the annual charge is $200.00).

These are the only billing programs we offer, if for some reason you are unable to make a payment on time; contact us prior to the due date so that we can work with you to set you up on one of the other plans. Accounts 5 days late from the due date subject the account to a "credit hold" status. Service will not be available until payment (in full) is received. Accounts 10 days delinquent will be removed from the server and a $10.00 reconnect fee will apply prior to any service restoration.

The above policies are implemented to provide a fair procedure for all paying customers, while we understand that sometimes circumstances occur that require special attention, we can not allow accounts to be habitually late, or for credit/debit card accounts to be continually declined, in those instances the delinquent account is subject to cancellation.

In addition, SAMnet does not have the manpower, nor do we feel that it is our responsibility to contact each delinquent account either by e-mail or phone regarding the status of a declined or late payment.

SAMnet Account Pricing

Personal Accounts Business Accounts

ISDN Access:
Single System Multiple System

Please call (413) 596-2050 for complete information on all of our account features.

We offer small business and corporate access accounts in addition to custom Web Page creation.

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